Shortly before I left for Europe I realized that I had no bag for my camera! I’ve been hauling thousands of dollars of equipment loosely in a backpack whenever I fly somewhere, and something told me that wasn’t going to work when I was walking around Vienna and Poland. I tweeted about my search and Thais wrote me this amazing email detailing all of the research she had done.
Here are the links for all the bags I found:2. http://www.emerabags.com/
3. http://kellymoorebag.com/shop/
4. http://www.epiphaniebags.com/
5. http://martilena.com/index.shtml
6. http://kettihandbags.com/
8. http://www.etsy.com/shop/janinekingdesigns?section_id=6585125
9. http://www.etsy.com/shop/PorteenGear?section_id=7144437
10. http://www.etsy.com/shop/xcessrize?ref=seller_info
I ordered mine from Jo Totes. I have their Missy bag in black. I took it to Paris with me and recently on our Boston trip. There a detachable cross body strap that comes with it and 4 inserts that you can arrange how you feel like. Since I’m new I only have the kit lens that’s always on the camera so I only use one insert. I have a Canon 7D. For Boston I rented the 24-105mm lens, but didn’t take my kit lens with me. I’ve never used the bag with multiple lenses in it like you would. I dedicate half of it for the camera with the lens attached and the other half I use as my purse.
Here are my main problems with the bag and why I don’t recommend it: 1. The empty bag is heavy! When you add in all the photography stuff then it’s almost unbearable to carry. In fact my husband (sweet as he is) ends up always carrying it while I shoot away. In Boston I carried it as a purse all day long on the first day while we did Harvard and Cambridge and the Boston temple and the next day my shoulders were sooo sore it was sad. Husband carried it the rest of the time. 2. The little zipper pull leather thing broke on the first day I had the bag. Now while that’s been fixed by me just adding a cute charm to the hook, it’s still not cool that it’d break that fast. 3. While it’s neat that you can change the inside to fit your needs. I find that the inserts aren’t sturdy enough and bend easily making it that a lot of little knick knacks will slide over to the camera slot, underneath the divider on the bottom of the bag, and things don’t stay organized like I’d like them too. I think I’d personally prefer one that has sewn in slots so that things aren’t crossing over. 4. The cross body strap is too thin for the size and weight of the camera and it’s uncomfortable to carry it around like that for me. My husband said it wasn’t a problem for him. But I dislike it a lot, I always carry is as a purse, but if he’s not around it makes for a nightmare to shoot since it’s hanging on my shoulder. 5. It’s not leather. It’s def fake leather, and it squeaks from time to time (you should have seen me trying to get it into the lockers at the Boston temple). Although I feel like the outside material is durable enough and it doesn’t look fake to other IMO. I have no dings or scratches on it yet, and I squeezed into the temple locker. lol
Here are the good things about it: It’s very deep. I think you could easily get a telephoto lens attached to the camera in it and be able to close the bag. There is plenty of room in the bag for 4-6 lenses because it is so big. I like it that even after the equipment is in you also have room at the top and I sneak in a scarf and a cardigan for when it gets late in the day and evening when it’s cooler. It’s pretty. It looks very professional and discrete enough that most people would call it luggage and never know there’s a $2,000 camera in it. I love the outside little pockets bc I can put my lens cap in it, along with chapstick and my cell phone and anything else that’s small and I use often. Easy access. I feel like my camera is safe in there. It’s padded throughout and I don’t worry about anything breaking. I think that’s about it. I can’t think of much else right now. I really hope all these links help you decide. Some of the bags are super expensive, some of them are cheaper.
Lynn has the Martilena bag, here’s her review on it: http://lynnlostinlove.blogspot.com/2010/01/lynn-in-love-with-camera-bags-and.html
And I know Naomi Davis has the Ketti bag, I saw her carrying it around at the photo retreat in Beynac that I attended. Naomi has a Rebel camera with a kit lens. She said she loves her ketti bag, but it’s much smaller than the other ones, so I’m not sure how well it’d work for us with much bigger bodies on our cameras.
Thais, you are amazing for writing this up for me!
I was looking for a bag to fit at least three lenses, and preferably have a way to stuff my body inside as well. Bare minimum I needed to be able to take some memory cards, lip gloss, extra battery, and my phone as well.
After yet another stellar recommendation for the Kelly Moore from Chelsea I decided to take the plunge. I was sure to love it, right?
Unfortunately this is not a positive review.
First a few pictures of the bag in action:
Krakow
Krakow
Vienna
First a few things that I like about the bag. The color is gorgeous and I’m so happy I went with purple instead of black. It’s a nice little pop of color to my usually black wardrobe. It has two pockets on the side which are a perfect, nice and tight, fit for my iPhone. It’s slim but still roomy, and as comfortable as you could expect a bag to be when it’s hauling around 3 L series lenses and a 5d body. I personally wouldn’t shoot with it because I think the Shootsac works much better for that purpose, but I wasn’t looking for a bag to do photo shoot with, I was looking for a bag to help me travel with my expensive equipment safely, that would allow me to casually shoot as I went along my merry little way.
This purchase was a mistake though, and I would never, ever recommend this particular bag to anyone who is travelling to any location that could be defined as a tourist location (i.e. a place where theft of valuable items like wallets, cameras, and phones is common). You can see it better in the pictures on the Kelly Moore site, but this bag doesn’t have a zipper closure. Which means I spent the majority of the trip clutching the bag anxiously, scared out of my mind that a pick-pocket was going to dip in quickly and snag one of my lenses (lenses that it would take me two whole weddings to replace!) when I wasn’t looking. I really wanted to like this bag, but due to this design choice, I hate it. I’d sell it, but the resale value is so much lower than what I paid that I figure it makes more sense from a financial standpoint to clutch desperately at my bag whenever I travel somewhere. Also, not to be all bitter, but mine didn’t come with a shoulder pad, which I should probably email them about because it might help the bag be a bit more comfortable.
If I had a do-over, I might buy the Posey from Kelly Moore instead. Unfortunately though, this experience has left me a little turned-off toward that particular brand of bags, so I think I’ll look into one of the Epiphanie bags for my next purchase.
If you’re written reviews on camera bags please go ahead and link to them below! Or if you haven’t posted about anything but you would be willing to share your experience. Maybe you can tell me about a bag I haven’t heard of yet that will be the right fit for me!
November 9th, 2010 on 8:44 am
Hi Jenna - I usually don’t comment, but thinking about your predicament with the bag left me thinking. Would it be worth it to take the bag to a tailor/shoe repair spot to see if they could install a zipper across the top of the bag. If you like everything except the lack of zipper - it might be interesting to check a few places and see how much they would charge.
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Jenna Reply:
November 9th, 2010 at 8:52 am
I wasn’t sure how to get a zipper put in (I can’t do it myself) but this just might work! Thanks for the idea.
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Kimberly Reply:
November 9th, 2010 at 8:53 am
I don’t usually comment either, but I was ready to say the same thing! Either a shoe repair or a luggage repair shop could add in a zipper at a fair price so that you don’t lose the value of the bag.
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Sophia Reply:
November 9th, 2010 at 9:02 am
That was my thought too! And to keep it from “pinching” together too much and getting too narrow at the top for lenses, they might even be able to add a panel across the top w/ the zipper, to keep it in more of a box shape instead of narrowing into a triangle. That bag is really cute, I hope you can find a good fix for it!
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Cristin Reply:
November 9th, 2010 at 10:55 am
I agree with Sophia - I’d explore some creative zipper options so you can keep the shape of the bag and still have some security.
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November 9th, 2010 on 8:46 am
LOVE this post! Thanks for sharing. My current camera bag, although very cute, looks like a camera bag, I love that most of these look like an actual handbag.
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November 9th, 2010 on 8:48 am
Hi Jenna - I was going to suggest something along the lines of what Maggie said except snap closures may be easy to sew in yourself? I think either option would be pretty cheap and worth the price to have a little more peace of mind.
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November 9th, 2010 on 9:09 am
I have two — the KM classic in purple and the KM boy bag in mustard. The reason I have two is that the clasp on the strap on my classic broke within 2-3 months of purchase.
On the bright side, the customer service folks at KM offered a replacement bag, any one I wanted. Based on my experience with the classic, I chose the boy bag instead for my second bag. I have to say — I like it a lot better! It still doesn’t have a zipper, but at least there’s a flap over the top. Also the front pockets have zippers, which is a lot more secure than the magnetic pockets on the front of the classic.
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November 9th, 2010 on 9:40 am
My sister and her freind have this bag.
http://www.amazon.com/Crumpler-Million-Dollar-Photo-Black/dp/B001TIHVHC/ref=sr_1_1?s=electronics&ie=UTF8&qid=1289316998&sr=1-1
It is only velcro, but the velcro is so loud that it alerted my sister’s friend to a pick pocketer in Argentina.
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Jenna Reply:
November 9th, 2010 at 10:14 am
I have the 7 million Crumpler (it’s what I take my gear in when I have weddings) and the velcro is SO loud. I would never use it in a ceremony because of that.
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November 9th, 2010 on 9:44 am
Jenna,
This is a great post, thank you! I am looking for a bag myself, and I love the shootsac, but I was at the PDN conference in NYC recently and I was in the middle of a conversation with the creator of the bag, literally ready to hand over my credit card, and 2 other photogs came over and she totally abandoned my conversation to talk to them. To the point where I couldn’t even get her attention to buy it if I wanted to. So part of me doesn’t want to buy the bag based on that interaction. Thank you for the other options!
~Rachel
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Jenna Reply:
November 9th, 2010 at 10:18 am
Wow, that’s some awful salesmanship!
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November 9th, 2010 on 9:47 am
I understand you’re giving your account of using this bag, but it seems a little unfair to give it a bad review based on a design feature that’s clearly visible on the website. Did you not look at the type of closure it used before purchasing? It would be like if I bought a purse and said “this purse is nice, but it’s a cross-body strap and I wanted a shoulder bag, so it gets a thumbs-down from me.” If you’d got it and the closure was broken or something, I’d think you were totally justified in slating it, but your problem with the bag seems to have been caused by not looking at it properly before you bought it.
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Jenna Reply:
November 9th, 2010 at 10:16 am
I guess I’m hoping that this will prevent others from making the same mistake I did? I tried to make it clear that if you want the bag for travel, it’s not a good choice. I guess if you just want the bag for shoots around your hometown, in areas with no danger of theft, it would be a fine choice (though I personally think it is bulky and wouldn’t be as fluid as some other bags for serious shooting).
I’ve actually heard the same complaint I have from a few other photographers (of course, after I bought the bag) so it’s not just me. Maybe Kelly would benefit from putting up something on her site that points this out so she stops getting negative reviews for the bag when people are buying it for the wrong purpose?
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Cristin Reply:
November 9th, 2010 at 10:59 am
Megan makes a good point that Kelly Moore wasn’t trying to decieve anyone (although I don’t think Jenna intimated that there was false or misleading advertising). The post is less about “not looking at it properly before you bought it” and more about not considering what exactly she needed before she bought it. Jenna’s review may help readers avoid her mistake in not considering the value of a zipper or a flap over the top. I think Jenna would discourage readers from getting any bag from any vendor if they plan to keep high value goods and use it in a high traffic area.
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Jessica @ One Shiny Star Reply:
November 9th, 2010 at 2:54 pm
Something unique about her website is that it has the “features” video - and she says that she put the snap closures on it to make it easy to open. :/
But it’s a neat idea - the video. I wish more online retailers did that!
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November 9th, 2010 on 9:51 am
I was also going to suggest taking it to a tailor or shoe repair shop & having them add a sturdy zipper for you! If you like the color and other functionalities of the bag, this could solve your problems!
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November 9th, 2010 on 10:14 am
Thanks for the honest review. It’s nice seeing reviews that are honest and note both pros and cons.
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November 9th, 2010 on 11:04 am
When I saw the name Thais, I wondered if it was my blogfriend Thais, and sure enough it was! How nice of her to send you such a detailed email.
We bought a SwissGear bag from Best Buy for our camera/lenses. It’s ok. It’s definitely not feminine, but I’d actually prefer a gender-neutral bag since my husband does a lot of the carrying when we go out together. It’s big and bulky (we refer to it as our diaper bag since we don’t have any kids yet), but it protects our equipment, and I’d definitely know if someone were trying to open it. I just wish it were a little more comfortable to carry around. My SIL has a Nikon backpack she carries her camera in, and I think that’d be more comfortable to carry around…but it wouldn’t be as easy to access your stuff on the go. Pros and cons to each I guess.
I hope you figure out a way to add a zipper to your bag. It’s very pretty!
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November 9th, 2010 on 11:07 am
Thank you for this review! I’ve been drooling over that Kelly Moore bag for a while now, but I couldn’t bring myself to purchase it since I already have an Epiphanie. After reading your review, I know I’d be super paranoid knowing the bag has no zipper closure, so you just saved me $200.
I didn’t blog about my bag, but this is what I wrote in response to a Flickr Discussion on cute camera bags:
“I have a Domke, a Crumpler and an Epiphanie bag. The Domke I use the least just because I got a small one, and I need a separate purse whenever I use it. The Crumpler is nice and unisex (so the hubs can carry it), and most people think it’s just a messenger back, like the ever popular Timbuk2 bags. The Epiphanie I use every day and get tons of compliments on it…from people who think it’s a purse! I have the Lola in red, and everyone is shocked when I tell them it’s my camera bag. That said, I do find it pretty bulky. It’s a very wide bag, and it can get pretty heavy to lug around. I even got scolded by my chiropractor after returning from a trip in which I carried my camera with a couple of lenses in the bag. Apparently it did something nasty to my shoulder and neck. :-/”
I should note that I was carrying it as a shoulder bag when it messed up my neck (my own fault, not the bag’s, really). I’ve been carrying it across my body since then, and the distribution of weight feels a lot better. It does have a pad on the strap, which does help a bit with the weight/pressure. I still think it feels/looks bulky, and would prefer a narrower bag (like the Kelly Moore’s seem to be). I’ve been looking at the JoTotes Rose bag recently. Does anyone know if it has the same weight problems that Thais wrote about the Missy bag above?
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November 9th, 2010 on 11:37 am
I was just tweeting about this with a few blog friends last week! I ended up getting this bag - http://www.adorama.com/BNYECBMBRY.html which came yesterday. I like it a lot - I don’t LOVE it but only b/c its not as pursey looking as all those super cute Kelly Moore bags BUT it was very affordable and is functional. And a good color
when I was looking, I found this link which was helpful - http://blog.veralana.com/2010/01/05/need-a-cute-camera-bag/
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November 9th, 2010 on 12:13 pm
I purchased the KM Hobo and love it! It HAS a zipper. MY only problem is I wish it had more padding in the bottom. When you set that bag down with lenses, it needs more cushion. I had a filter break, when I did that in my shootsac
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November 9th, 2010 on 12:16 pm
Zippers are one of my highest priorities when considering travel bags.
I agree with some of the previous posters (Megan specifically) that the lack of zipper is not some sort of design default or mistake on the manufacturers part. Usually if I were to give a bad review, it would involve a mistake, bad construction of the item, or bad customer service.
I don’t feel like the maker of the bad did anything wrong here.
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November 9th, 2010 on 12:27 pm
I have an Xcessorize bag and it’s pretty good for a hobby shooter with only one or two lenses, but it definitely wouldn’t suit your needs. I bought it because it didn’t look like a camera bag, fit two lenses, and wasn’t more than $100. It’s also pretty lightweight, because it’s just cotton. I carried it around for a week on our honeymoon and have no complaints except the webbing strap rubbed my neck a lot.
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November 9th, 2010 on 12:33 pm
A good tailor could install zippers for you, for sure. Maybe even a fancy little locking zipper?
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November 9th, 2010 on 12:59 pm
This is Kelly Moore from costa rica. I’ll try not to let this ruin my vacation
The classic bag is designed for easy access to your gear while you are photographing. The snaps are not a design flaw, but a conscience decision.
I do feel a little cheated because it seems that the only thing you really didn’t like was the snaps, and it’s very clear on the site that the bag does not zip. I offer 2 bags that have zippers, so I’m not sure why you wouldn’t have chosen one of those.
All that to say, you are of course entitled to your free speech, and your opinion.
Just a very sad review for me.
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Jenna Reply:
November 9th, 2010 at 2:09 pm
I most certainly wouldn’t want to ruin your vacation. I think you are a phenomenal photographer (I have followed you since you photographed Erin of Blue-eyed Bride) and your bags are beautiful and I was thrilled when the line launched. I wrote this (and hoped you would see it) because customer feedback will only make your products better and I really believe you are trying to make a product that people will love. I have a few thousand readers, many of them with dSLRs, and I wanted them to know my own experience seeking out a bag for travel. I tried to make it clear that this review was negative specifically because the design of the bag didn’t work for the purpose I bought it for. The style of the bag was certainly my own choice, but I didn’t know what I know now because there really aren’t a lot of reviews out there with people citing problems they had with your product or things they wished had been different (though I recently stumbled on the review that Corey Ann wrote for Photo Lovecat which says much the same thing as my own review). After I posted this a friend wrote me and said she has experienced the exact same thing and that she wished he had known I was looking for so she could give me a recommendation based on her own experience as well.
Hopefully you will see feedback like this as an opportunity to only improve your service, and you also won’t have anyone reading my blog buying the bag for travel like I did and spreading the word to their own associated that it I’d a bad product. Diversity of opinion regarding your products will help other potential customers purchase your products knowing both the pros and cons, and knowledgable buying should only increase the likelihood that they are happy with the product when they use it.
Someday I may try investing an another but for now I have to work on paying off the rest of my equipment and so I will find a way to make the classic work. There are several great suggestions in the comment section here!
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Amanda Reply:
November 9th, 2010 at 2:09 pm
Aw, Kelly, don’t be sad! Jenna’s photos show your bag to be super chic, and I think her review is great for anyone who might be researching bags and deciding between various styles. I’m very excited to get the KM hobo that I ordered (backordered til November).
Jenna, thanks for the info. I have been researching DSLR bags like crazy, and I finally decided on the Kelly Moore hobo in gray. I only have two lenses, so the size of the bag is perfect. I’ll definitely report back once I receive it.
Here are my posts on my bag search:
http://doublyhappy.blogspot.com/2010/10/chic-dslr-camera-bags.html
http://doublyhappy.blogspot.com/2010/10/chic-dslr-camera-bags-pt-2.html
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Chelsea Reply:
November 9th, 2010 at 3:19 pm
Kelly… your bag saved me from “shootsac back”. I could not be happier with my purchase, and that’s why I recommended it to Jenna. I responded in full to this review a little further down in the comment section. I hope you’re having an amazing vacation!
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November 9th, 2010 on 2:10 pm
Well I am going to have to agree with a previous poster who said that I think this review is a bit unfair. I don’t necessarily think this review should have been directed at the bag itself, but your choice in buying the wrong bag for travel.
KM clearly states on her website that the bag does not have a zipper and the shoulder pad is not included, yet you chose to buy it anyway knowing you were going to a country known for pick-pocketing. So to me, the review should have been more that you made a poor choice in buying a bag without a zipper than the bag itself.
Do I think KM should create a similar bag with more padding on the bottom and a zipper? HECK YES. But I think this review was more about how you made a poor choice and is a bit unfair.
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Ellie Reply:
November 10th, 2010 at 10:54 am
I feel like it’s really hard to know that you are making the right choice in these days of internet purchasing. You can’t walk into Best Buy and get a cute camera bag - you have to order it - so until it shows up, you don’t know that the strap rubs your shoulder or that the clasp will make you uncomfortable. I’m pretty sure this review says very clearly, “I ordered the bag and it was the wrong thing for what I wanted.” Also, even if something has a clasp closure, it’s hard to know how easy it will be for somebody to pickpocket it until you are actually feeling it.
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November 9th, 2010 on 2:49 pm
My heart breaks for you - it’s such a bummer when a big purchase turns out to be a let down. Definitely see if you can add a zipper before giving up on it though!
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November 9th, 2010 on 3:18 pm
I’m sorry you aren’t pleased with the bag, particularly because I’m the one that recommended it. But I’m going to agree with the people who said it was more of a bone-headed consumer choice than a design flaw. I *LOVE* that the bag doesn’t zip, and specifically chose my classic bag for that purpose. I’ve taken it traveling with us several times, in and out of airports and big cities, and have always felt as secure as I would have with my purse on my hip. I’m aware of my personal space, and the way the bag is made means that I’d feel the clasps if someone was messing with it. I like that it looks like a purse, and therefore doesn’t scream “I have thousands of dollars worth of equipment in here”.
I use it to shoot weddings every weekend, and have been FAR more pleased with how it wears than I ever was with the shootsac.
Again, I’m sorry that you’re not pleased with the purchase, and I hope that if you can get a zipper installed, it won’t be wasted money.
But I do believe this review is unfair, because the product is EXACTLY what Kelly said it was.
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November 9th, 2010 on 4:54 pm
I think you’re being very unfair to Kelly for reasons stated above. Especially since it was your fault you didn’t take into consideration the fact that you might want a zipper closure. Perhaps in your bolded statement you could state that it was your fault you didn’t buy a bag with a zipper.
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November 9th, 2010 on 5:08 pm
I think I read above you stumbled upon my review of it so I won’t post it here but I had the same fears. Even loaded lightly the snaps at the top wouldn’t stay shut (even without the 70-200 - which I tried after the review) and left me feeling vulnerable. I’m glad you weren’t afraid to state your review on the bag - even if it wasn’t all rainbows and roses.
I think I’m getting an Epiphanie bag next - I found a buyer for my Kelly Moore for not too much cheaper than I purchased it for. Hopefully you find a good solution!
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Corey Ann Reply:
November 9th, 2010 at 11:18 pm
Before anyone goes bonkers on me for not buying the right bag - when I bought it it was *just* the classic bag and at that point there were no videos on the bag, nor many pictures. There is more information out now than there was then but seeing something online vs. holding it in your hand is two entirely different things.
FWIW I used my shootsac shoulder pad which helped a HUGE amount with the shoulder strain, you may want to try that.
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November 9th, 2010 on 7:42 pm
Honestly, I also think this review was really unfair. I was going to just leave it to the previous posters, but the more I look around Kelly Moore’s site and watch the videos she’s posted about her bags, the more strongly I feel about it. I think she provided more than enough information and went above and beyond in making her site as clear and helpful as it can be for her customers. Not only does the video about your particular bag focus a lot on how easy it is to open and the accessibility of the snaps, but on the video for the Juju bag, she goes into a lot of detail about the zipper and the ability to fully close it. I don’t think the lack of a zipper on the one bag is a design flaw at all, but gives the buyer a choice - easy access or safe and secure - between the different bags. I know you’re entitled to your opinion and I really am sorry that you did not enjoy gripping your bag the whole trip, but I think the fact that you labeled this post as a review of the bag itself and the designer and such is unfair.
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Mojito Maven Reply:
November 9th, 2010 at 8:49 pm
I completely agree with you here.
I feel like Jenna knew what she was buying (no zipper, no pad) before she bought it and then writes a negative review about something she already knew about?
KM never claimed the “classic” bag was meant for safe and secure for traveling abroad. It was meant for easy access and to hold a lot of gear.
To me, Jenna really should be discussing how SHE made the wrong choice in buying a bag without a zipper. She could have easily bought the Hobo bag which has a zipper. Or gone with a different designer all together.
Usually I stay away from things like this and let Jenna do her own thing, but this really irked me. In no point in her post does Jenna take any responsibility. It’s not like there was false advertising.
Sigh…I digress.
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Sarah Reply:
November 9th, 2010 at 10:03 pm
Amen sister!
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tiffany Reply:
November 11th, 2010 at 1:13 pm
why would you buy something you would know you hated, that cost that much money? I don’t think anyone spends that amount of money just so they can write bad reviews. so No she didn’t know before it didn’t have a zipper. If i hadn’t watched the video i probably wouldn’t have noticed it didn’t have a zipper either. and the video CLEARLY states that it does in fact come with a shoulder pad.
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November 9th, 2010 on 8:33 pm
Thanks for this review. I’m interested in upgrading my camera bag and it’s interesting to see what other people think.
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November 9th, 2010 on 9:32 pm
It seems to me like Jenna was saying she would not recommend that bag for travel, not that she would never recommend it period. I think all she is saying is that if you are looking for a bag for that purpose, this is not for you. Regardless of what information a website gives you, you could easily make the wrong purchase decision and she’s telling you not to make the same mistake.
Jenna, feel free to correct me if I’m wrong, I certainly don’t want to speak for you, just wanted to give my opinion from someone who didn’t take the review harshly.
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Jenna Reply:
November 9th, 2010 at 10:10 pm
Yes! This is exactly what I was trying to say. Thanks so much for sticking your neck out here.
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Chelsea Reply:
November 9th, 2010 at 10:58 pm
Then say that. Consider that all of us aren’t reading something that isn’t there, and your review might not have been worded the best way. Edit it to make sure that the point you say you’re trying to make… that the bag is exactly what it was advertised to be, but that you made a poor purchase choice and it isn’t right for international travel… is more clear.
I stand by my point, and that made by two dozen other readers, who think the review as it stands is completely unfair to Kelly Moore.
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Mojito Maven Reply:
November 10th, 2010 at 7:14 am
I agree Chelsea. But we’re speaking to a brick wall on this one.
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Jenna Reply:
November 10th, 2010 at 7:29 am
Low blow
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Chelsea Reply:
November 10th, 2010 at 8:19 am
I’m sorry if you think I’m being harsh. One of the things I’ve enjoyed about your growth as a writer is your newfound ability to back up and say, “Whoa, sorry, I didn’t word that fairly. Here’s a more clear way to say what I thought I was saying.”
I totally believe that you meant what you said here in the comments, about your review being strictly about how you felt the bag wasn’t right for international travel. But if someone doesn’t read all the way down in the comments, what they get is a poor review of a product that performed EXACTLY as advertised, and was beautiful.
I just think it’d go a long way if you’d do an ETA on this post, and word it a little more gently. It’s totally your prerogative to post negative reviews when you feel they’re warranted, but it really seems like this was a case of poor consumer research, and the bag not being the right fit for your travel needs.
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Mojito Maven Reply:
November 10th, 2010 at 10:01 am
Agreed. You might think what I said was a low blow, but Jenna, can you really not take a step back and look at your post objectively and see how you are really the one at fault here and not the “bag”?
Also, I agree about an ETA, but like Chelsea said, it’s your blog, your choice. I fully support your claim that this bag is not good for travel but the bag IS EXACTLY what it was advertised as. That is where I think you are being unfair. Like you, I would never buy a bag for travel without a zipper, but you did, and then you write a bad review about it knowing this? It makes no sense to me. I still stand by what I said. I think you made a poor consumer choice.
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TJ Reply:
November 10th, 2010 at 11:43 am
Ok, and any of my remaining sympathy for Jenna’s position just went out the window with her passive-aggressive twitter post (“Sulking when people don’t rave over your product is an unbecoming way to run a business.”)
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Katherine (a.k.a. Sparkles) Reply:
November 10th, 2010 at 1:18 pm
I agree with TJ & Liz.
I don’t read KM as sulking in her reply. She is responding to a review about her product and trying to offer up feedback. If JennaCole received a negative review or any kind of review that her services could have been better- I am sure TW would write a follow up comment reply as well.
What would have TW expected? No reply at all from KM?
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tiffany Reply:
November 10th, 2010 at 5:52 pm
she should expect an email reply if anything. it was very unprofessional for KM to comment on the blog. She made me never want to shop at her store.
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Sophia Reply:
November 11th, 2010 at 9:59 am
I have to respectfully disagree- I think it’s pretty standard practice for an online retailer to respond to an online criticism of their product in the blog post criticizing it. As I said below, I’ve seen prominent authors respond to articles critical of their work in the comment section of said article, I read a vegan blog where, when a restaurant is criticized, the owner of the restaurant often ends up commenting to offer a special deal, or an apology..honestly there are more examples that I have seen than I can even name. I think that KM assumed that she would “speak to” all of us reading the negative review to try and counter some of what had to be perceived damage to her brand. She could have e-mailed Jenna but that would only be contacting one customer- whereas Jenna, through her blog, has theoretically “contacted” and perhaps dissuaded hundreds of customers. It was Jenna’s right to criticize the bag, and I think it was KM’s right- and standard practice for an internet business, usually- to respond to all of us here to give the other side. I do think, however, that KM should have chosen her words a bit more carefully, because the posts didn’t come across well, a fact for which she has apologized below.
tiffany Reply:
November 10th, 2010 at 2:52 pm
whoa…sounds like some of her readers are brick walls themselves!!
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November 9th, 2010 on 10:19 pm
I actually have been craving the posey bag (http://www.alexandrahunt.net/blog/2010/11/4/currently-craving-kelly-moores-posey-bag.html) and I’m really dismayed that you didn’t like the classic bag. I double checked the site, and the posey does zip up in the main pocket, but your review has me re-thinking things!
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lauralove. Reply:
November 10th, 2010 at 10:29 am
This is exactly why the review seems totally unfair. Why would you be re-thinking the Posey bag just because Jenna bought one that doesn’t have a zipper - on purpose for the extra functionality and accessibility it provides - and then complained about it? Other than not coming with a shoulder strap, which I’m sure was a simple mistake that Kelly Moore would probably gladly fix, there really seems to be nothing wrong with the bag. You may agree upon the necessity of a zipper in your personal case, so why would you hesitate buying the bag with a zipper?
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November 9th, 2010 on 10:56 pm
Wow, I love a good clean dispute! This makes life so interesting
I do appreciate those of you willing to take up for the classic bag.
Again, I don’t think Jenna is wrong if she was concerned about security. If she felt someone was going to unsnap the bag and steal her stuff, I can understand her concern. I do think some people tend to be more cautious than others, so if you are one to worry about your gear if your bag doesn’t zip, by all means, get a bag with a zipper. Ive traveled with the bag countless times, and I felt plenty secure with the snaps.
I think the thing that made me the most disappointed is how you said you would most likely not purchase another bag or recommend others because of your bad experience. I work really hard to provide a high level of customer service and quality products and we do take returns/exchanges. If you hated the bag so much, I don’t know why you didn’t return it.
Also, you seemed very bitter about not getting a shoulder pad. We do have them available now, so please let me send you one
Ok, peace out for tonight. No harsh feelings, and I hope you find a bag that suits you!
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Michelle Reply:
November 10th, 2010 at 10:36 am
Kelly, honestly, I didn’t know your products until Jenna posted this post. I enjoyed your website, videos etc. and would have considered some of the options for myself regardless of her review (with the knowledge that what works for me may not work for Jenna) but it is your comments and your offhanded passive aggressive way of dealing with this situation that is now turning me off. How could you even think to call a customer bitter and challenge her with “I don’t know why you didn’t just return it then?” From a business perspective, I really don’t get it.
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Katherine (a.k.a. Sparkles) Reply:
November 10th, 2010 at 1:23 pm
I didn’t find it passive aggressive in the least on KM’s part. I am just playing devils advocate here… But I thought the same thing. If Jenna found after traveling with it she didn’t like it, then maybe she could have tried to return it- especially if she figured she couldn’t resell it for the same value she got it at? I mean that is something I would have done- and I know my husband has done with other products that we try to use and then we find out it just didn’t work for our needs. It sounds as though KM was just saying if you didn’t like it why not return it- she would have accepted the return for the reasons TW stated. Maybe the wording could have been different- “I would be glad to provide you a full return or credit for you to try a different bag that we offer if you would like”. Either way at least KM was reaching out.
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Sophia Reply:
November 10th, 2010 at 4:33 pm
Michelle, I think KM used the adjective “bitter” because of this sentence in Jenna’s post- “Also, not to be all bitter, but mine didn’t come with a shoulder pad, which I should probably email them about because it might help the bag be a bit more comfortable.”
It seemed as though KM was trying to say “hey, it seems like you ARE bitter about it, so please, let me send one to you”.
I’m not sure how I feel about the exchange as a whole, but the adjective was not pulled out of nowhere.
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Sophia Reply:
November 10th, 2010 at 5:19 pm
And I have to say I didn’t read KM as being passive aggressive at all- she reached out immediately to try and assuage an aggrieved customer. Perhaps you read her statement of “I don’t know why you didn’t just return it” as having a snappy tone, but I read it as being an honest statement of being confused, since it was preceded by KM saying how hard she works to satisfy customer, and that they do have a return policy that Jenna could have taken advantage of.
Again, I’m not sure how I feel about KM’s comments here or the way she went about addressing this issue, but I think it is incredibly difficult to ascertain tone in type- as a result, you read it as passive aggressive, I read it as honest and confused. Who knows which one of us is right.
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November 10th, 2010 on 8:43 am
Thanks for all the links! It can be frustrating looking for cute & workable camera bags.
I found this on Amazon: http://www.amazon.com/Porter-Case-Elite-Luggage-Accessories/dp/B001JNXHIO
Of course its too big for sight-seeing, but for the price, something like this might be a good investment to haul your gear for travel or wedding shoots.
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November 10th, 2010 on 2:19 pm
I was combing through your Facebook last night searching for the camera bag saga and I was just now going to your formspring to ask you a question about it.
I travel a lot and I’m not happy with any of the bags I’ve bought, but I think your link list will be very useful for my next trip. Thank you
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November 10th, 2010 on 2:51 pm
I say if it isn’t too expensive to get a zipper put in then go that route. otherwise, send the bag back and tell everyone to get over it. sheesh people have got their panties in a wad over this one…its quite silly i think!
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November 10th, 2010 on 4:16 pm
While I agree the review was a bit harsh, Jenna did specify that she wouldn’t recommend it to anyone FOR USE AT A TOURIST LOCATION. I’m a little confused as why she didn’t realize the lack of zipper to begin with either, but sometimes it is hard to tell whether or not something will work until you get it. I do sort of see it as a design flaw, too, but this is coming from someone who put mini locks on her bag’s zippers during a trip to Europe
I do find Kelly Moore’s response a bit unprofessional, though. The idea is right, but the passive agressiveness just leaves a bad taste in my mouth. If she had said:
“Sorry you didn’t like the purchase Jenna-you may like “blank” bag better. Contact me to arrange a return or exchange for a bag that better fits your needs”
I would have had more sympathy.
PS-this is random, but I HATE sites that have audio or video w/ audio that starts automatically when the page loads-I always have to try and frantically turn my volume off when I’m at the office.
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liz Reply:
November 10th, 2010 at 5:22 pm
Ditto the music on websites.
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Marissa C Reply:
November 10th, 2010 at 5:38 pm
Haha, I should clarify that it there was a video on the bag website…not just a random hate toward music websites.
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Virginia Reply:
November 10th, 2010 at 10:57 pm
It makes me rush for the X button and never come back. Besides, I like to open a lot of tabs, and I ended up with the video playing simultaneusly in all of them.
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Virginia Reply:
November 10th, 2010 at 10:58 pm
*simultaneously. ESL speaker here.
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November 10th, 2010 on 5:20 pm
I agree…Kelly’s response…not so professional. she actually shouldn’t have even commented here…she should have sent it through email…and used better wording. Her responses alone makes me not want to purchase from her…
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Sophia Reply:
November 10th, 2010 at 7:22 pm
I wonder if KM thought that this was the only way all of us would see her concern and her response- if she had contacted Jenna directly (which I agree she should have done as well) Jenna may never had mentioned it on her blog (as is her right). So, Jenna may changed her mind in the end, but that wouldn’t have filtered through to all of us reading the review post. I’ve seen very prominent authors respond to criticism of their work in the comment section of the criticizing piece, so I think it’s just an expected practice in today’s social networked/blogging world to choose to communicate that way.
I agree with that the wording wasn’t the best either, but as I said upthread I also think it’s hard to convey tone in general in type, especially in a situation like this.
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November 10th, 2010 on 5:28 pm
These bags seem fab to me: http://www.thinktankphoto.com/?code=AP-384
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November 10th, 2010 on 7:51 pm
I’m sorry comments were taken as being unprofessional or passive aggressive. That certainly wasn’t my intention. I was giving an honest response to a review on bags that I have created, and I truly wasn’t being sarcastic.
I also think posting in the comments section is the perfect place to share my feelings. If Jenna has the right(which she does) to post this publicly, I want the right to reply.
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November 11th, 2010 on 7:06 am
I’ve ordered the Lola bag from epiphaniebags and I cant wait to get it. Once I do I plan to post a review.
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November 14th, 2010 on 9:05 pm
I too purchased the bag and had a really bad time regarding customer service. I loved the concept, thought the videos were cool and wanted to love the bag. But the fake leather and poor salesmanship were a huge turn off.
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November 15th, 2010 on 4:29 pm
I suppose this first part is more of a side note rather than comment on the post. I am pretty sure the original bag was designed with wedding photographers in mind, as that is Kelly’s background. I think this would probably be a good bit of info to add to the bag description on the KMB website. The snaps were most likely for ease of use, grabbing lenses really quickly, and were heavily inspired by her use of the shootsac and her idea of improvements on that bag. In seeing the business grow, and checking out features on the newer bags I notice features like zippers and such that are probably a response to input like this, and an evolution of the business to be more inclusive to other types of photographers.
On to the comment part.. Personally, I probably would not have thought, “Hey, zippers would be a good deterrent for pickpockets” either. Pick pockets are not on my “worry about this when shopping” list. So, I do understand your frustration. I think the “this review is not fair” sentiment stems from the use of absolute language, which is in general strong language and will illicit a strong response. But cheers to you Jenna, as you seem willing to take on the response.
I personally would not want to pay to install a zipper after shelling out major dough for something. I would try to return it. With that said, I probably would have assumed that the bag would be nonreturnable after dragging it halfway across the world too. So I feel you here!
I mean, how many of us have bought pants that looked awesome in the perfect light in the dressing room, but as soon as you get home, rip off the tags in a rash fit of excitement because you know how good your butt is gonna look, wear them for an hour, realized that oh, after an hour they stretch too much and give you adult diaper butt. Then you realize what you really NEEDED was one size smaller. (Now I’m really worried that only I have this very specific problem???) THEN, depending on who is by fate working the return section of Old Navy/Gap/Express/Target/Buckle/AnnTaylor(??) on the random day you decide to return them, you could receive a response of varying degrees. A yes would be great, but a no would be frustrating/crushing/embarrassing. And sometimes, when that person is a jerk and your venture is unproductive, you think, “Why did I even bother??”
But when it comes down to it, the KMB operation is still run by only a handful of main people, rather than a warehouse and teams of tech people like Amazon. I’d like to think a small business would accommodate you to the best of their ability. If I requested something I felt was reasonable, albeit not run-of-the-mill, and received a crap-tastic response, I would THEN post a scathing review. I think my comment is mostly to encourage you to try that return desk. Email Kelly, see if you can get this resolved, and hopefully this will end up happier for you. And keep us posted!
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Jenna Reply:
November 15th, 2010 at 7:06 pm
I really appreciated this comment. It was rational, thoughtful, and helpful. Thank you for taking the time to leave it!
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November 16th, 2010 on 1:40 am
Jenna,
After reading the reviews linked on your site, I decided to purchase a Jo Totes. It just arrived today, and this link is for my initial review:
http://seaofestrogen.wordpress.com/2010/11/16/jo-totes-camera-bag/
I am going to use it hard-core for a few weeks and I will write another review at that time.
Amy
PS - I’m in NE Oregon, about 30 miles South of Tri-Cities, so if you ever do a get-together in your home-town, I’d LOVE LOVE LOVE to come!
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November 16th, 2010 on 12:00 pm
I’m late to this, and someone may have already mentioned them, but I’ll throw out Jill-e bags. I bought one before a trip to Italy last spring. The styling is not my favorite (I cover an Epiphanie bag — I like their look the best!) but it was very functional and not too bad to look at.
I wrote about it here: http://www.saroy.net/?p=2987
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Sarah Reply:
November 16th, 2010 at 1:00 pm
Ha — I meant COVET not cover.
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February 10th, 2011 on 7:42 am
Jenna That’s a great idea, handbag instead of a camera bag. Clever.
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February 13th, 2011 on 12:08 am
I just got an XcessRize Designs bag, and did a review:
http://blackismyfav.blogspot.com/2011/02/xcess-rize-bag.html
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Jenna Reply:
February 13th, 2011 at 6:22 pm
Great review! I like the egg test. The bag is cute, but I agree, makes me nervous that it wouldn’t be as protected as I would like.
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L Reply:
February 13th, 2011 at 7:44 pm
I posted the link to my review in response to a positive review on her facebook page, she deleted my response. If it was me, I would have taken that as a constructive criticism and improve my bags instead. Oh well…
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Jenna Reply:
February 13th, 2011 at 8:09 pm
It’s frustrating to hear that she isn’t interested in letting people know both the good and the bad! My preference would be for her to leave your review up, and then write a rebuttal. Deleting it just isn’t attractive and feels like censorship.
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February 16th, 2011 on 10:36 pm
It is good to see an honest review. I have a b-hobo, and it is a nice slim bag. However, at the time they were made without shoulder pads. I found customer service to be terrible. I live in Australia and asked if the discount code I was sent with the bag (as there was a really big delay between ordering the bag and delivering it) could be used for the shoulder pad. I never received a reply. I also didn’t realise until after the expiry date that there even was an expiry date on the discount code. When I asked customer service if I could have that time extended by 1 month, I never received a reply.
I find the b-hobo to be very lightly padded and wouldn’t use it for everyday photography.
I have an Epiphanie Ginger bag and a Lola bag. They are both wonderful. I recently travelled, using the Ginger, and I couldn’t have been happier with it. They are thickly padded, have a cross chest strap, and came with a shoulder pad. And I found their customer service to be extremely good.
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June 19th, 2011 on 3:35 pm
Has anyone found a bag that is light and comfortable enough to wear ALL day (8-12hours) while on your feet traveling but padded enough that I can set on the ground or in a plane without it damaging the equipment? I’ve read all the comments and I’m looking primarily for a lightweight bag that doesn’t scream camera bag, is ergonomic, secure, and doesn’t kill my shoulder, neck or back. Pretty and modern is nice, but not a must have.
I’ve gone and tested out a lot of bags available in stores with my camera in tow, IE the Crumpler 5M bag but was disappointed there was no padded shoulder strap and it was slightly too small, but hit my body very nicely. The larger Crumpler bags too bulky. I don’t want a traditional Lowepro bag as they scream tourist camera bag, but I did find this bag to be very lightweight, however not that ergonomic in the way it hit my body and not fashionable in the least. http://products.lowepro.com/product/Passport-Sling,2190,4.htm
I plan to hold the camera body with lens for the most part, but I do want it to be big enough that I can store the camera with lens attached while in transit, at a restaurant, etc.
I’ve looked at all the bags /sites listed on here, but most of them seem to be more focused on fashion or light use. I think the Kelly Moore and ephiphanie bags are beautiful to look at, but I can see myself regretting the decision on day 1 of carrying the bag all day. Any suggestions?
Thanks in advance.
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October 15th, 2011 on 11:28 pm
One word about the Epiphanie bags - they charge a 10% restocking fee if you you return it. This is disclosed on their website, but I didn’t see it before I ordered. It’s a shame because you never really know if a bag is going to work for you until you can hold it in your hands, fill it up with your gear and try it on. I bought the Ginger from them, but it was just far too big for a day to day bag - it was mainly the depth of it that bothered me. I’d like to try the Lyric since it’s not as deep, but worry about once again being out money if I don’t like it. It’s frustrating.
Still searching for the perfect bag…
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